Refund & Return Policy

Introduction

At itcenter.vip, we stand behind the quality of our digital products. Due to the digital nature of our software, returns are generally not possible after purchase, download, or activation, except in the specific cases described below.

Eligible Cases for Refund/Return

1) Technical defect in the software: You must provide clear evidence of the issue (e.g., screenshots/video + a detailed description), and our support team must confirm that there is no available technical solution.

2) Duplicate purchase by mistake: You must contact us within 24 hours of purchase, provided that the software has not been downloaded or activated.

Non-Refundable Cases

1) Change of mind after download or activation.

2) Failure to read the product description or system requirements before purchase.

3) Issues caused by improper use or misuse.

4) Custom-built software (Custom Software).

How to Request a Refund

To request a refund/return, please contact our support team and submit your request within 72 hours of purchase via: support@itcenter.vip

Required Information

1) Invoice number.

2) Issue description + supporting evidence (for technical issues).

3) Purchase date.

Processing

We will respond within 72 business hours. If approved, refunds are processed within 5–10 business days using the original payment method.

Special Policies

A) Licenses / Activation Codes

1) No refunds will be issued once the software license or activation code has been used, as the code becomes “used” and cannot be returned.

2) If the code has not been used, we may require a legally binding written declaration confirming the code has not been and will not be used. If it is later proven that the code was used, the customer will be obligated to pay the full amount, in addition to legal fees.

B) Monthly/Annual Subscriptions

Refunds may be granted for the unused period only, subject to approval by the software owner/provider or the supervising company, after providing evidence that the software has a confirmed issue and the provider is unable to fix it.

If the customer requests a feature that does not exist in the software, the provider is not obligated to develop it. This does not indicate a software defect, and therefore the customer bears responsibility for that request.

Customer Rights

1) You may request an exchange for a similar product (if available) instead of a monetary refund.

2) You are entitled to free technical support for 30 days from the purchase date to resolve any malfunctions.

Policy Updates

We reserve the right to update this policy when necessary. Customers will be notified of significant changes via the website or email.

Note

In many countries, traditional return policies do not apply to digital products unless they are defective.